Ameenah – Terms & Conditions of Sale

1. Overview

Welcome to www.ameenah.sa (the “Website”). This Website is owned and operated by Ameenah International for trading company - One Person Company  (“Ameenah”, “we”, “our”, or “us”). We aim to provide an exceptional shopping experience through our online store. These Terms & Conditions of Sale (the “Terms”) govern all sales of products made via the Website or by telephone. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not place any orders on the Website.

We may revise these Terms from time to time at our sole discretion. Any changes will apply prospectively and do not affect orders already placed or contracts already concluded. For each new order, you must review and accept the then-current Terms.

2. Information About Us & How to Contact Us

Legal entity: Ameenah International for trading company - One Person Company 
Registered address: Riyadh , Malqa District , Imam Saudi Bin Faisal Street

Commerical Registration No : 7016219326

 

Client Service Team:
• Phone: +966 50 760 1187
• Email: clientserviceteam@ameenahoud.com

3. Our Products

Product information, descriptions, and references are available on the Website. Images are for illustrative purposes only; colors and finishes may vary slightly due to natural characteristics or display settings.

4. Placing Orders & Contract Formation

4.1 Where to order. Orders may be placed (a) through the Website at www.ameenah.sa ; or (b) by telephone in English or other languages accepted by our Client Service Team at +966 50 760 1187 during operating hours.

4.2 Eligibility. We sell retail products to consumers only. We do not accept orders from persons under the legal age or from customers purchasing for commercial, business, or resale purposes. We may limit quantities to the same person or address where we deem volumes suspicious.

4.3 Availability. Items may be shown as requiring additional delivery time (back order) or as temporarily out of stock.

4.4 Acceptance. Our acceptance occurs when (i) we email you to confirm acceptance of your order, or (ii) we dispatch the products to your delivery address—whichever happens first. A contract between you and us arises at that time. We will assign an order number when we accept your order.

4.5 When we cannot accept your order. We will inform you in writing if we are unable to accept your order. Reasons may include: product out of stock; pricing or description error; technical issues; legal or regulatory updates; insufficient pre‑authorisation on a back order; unexpected resource limits; inability to meet a requested delivery deadline; or suspected fraud or breach of these Terms. You will not be charged for unaccepted orders.

5. Price & Payment

5.1 Prices. You must pay the full price of the goods (including VAT or other applicable taxes and charges) at checkout or via telephone ordering. Ameenah may request an advance payment upon contract conclusion or for certain orders.

5.2 Accuracy. We take reasonable care to ensure prices shown are correct. If a product is incorrectly priced, we will contact you with the correct price and await your instructions before accepting your order. If we process an order where the error is obvious or unmistakable and could reasonably have been recognized as a mispricing, we may terminate the contract, refund all sums paid, and require return of any products delivered.

5.3 Payment methods. We accept credit cards (Visa, MasterCard), and bank transfers (contact Client Service for bank transfer details).

6. Order Changes & Cancellations

6.1 Cancellation by us. If we cancel all or part of an order, we will email you the reason and refund the relevant amount. Orders may be cancelled for reasons such as: item unavailability; payment processing issues; undeliverable address; or suspected duplicate orders.

6.2 Changes by you. If you wish to change or cancel your order prior to dispatch, please contact our Client Service Team with your order number. We will advise what options are practically available in accordance with our policies.

7. Providing the Products (Delivery)

7.1 Address & confirmation. Unless otherwise agreed in writing, delivery will be made to the address stated in your order confirmation. Delivery is effected only after your order has been confirmed by Ameenah. Delivery charges (if any) are shown on the Website or communicated by phone before checkout; see our Delivery page for details.

7.2 Delays outside our control. If supply is delayed by an event outside our reasonable control and without our negligence, we will inform you promptly and take steps to minimize impact. Provided we do so, we are not liable for such delays. If there is a risk of unreasonable delay, you may contact us to end the contract and receive a refund for any products paid for but not received.

7.3 Partial deliveries. We may make partial deliveries if you agree to bear any additional delivery costs for subsequent shipments after the first delivery.

7.4 Receipt & inspection. Upon delivery, please check the products immediately in the presence of the courier. If any defect or damage is found, contact Client Service as set out in clause 2.

7.5 Failed delivery. If no one is available to receive the delivery, we may leave a notice to arrange an alternative date. We may store the goods until delivery is affected; you may be liable for storage-related expenses. Risk passes to you from the date we notify readiness for dispatch.

7.6 Inability to rearrange. If, after reasonable efforts, we cannot contact you to rearrange delivery, we may terminate the contract and you may be liable for our reasonable costs.

7.7 Special delivery methods. Any special method requested by you requires a separate written agreement.

7.8 Damaged or lost in transit. If packaging is damaged on arrival, open the parcel in the presence of the courier to verify the contents. For damage or loss attributable to our courier, we will replace the products free of charge (including delivery) provided you notify us within 24 hours of delivery (or the notified delivery date for loss).

7.9 Risk & title. Products become your responsibility upon delivery to the address you provided (or upon collection from our store, if applicable). Ownership passes when full payment is received and delivery or collection has occurred.

8. Exchanging of Goods

8.1 Eligibility & period. Subject to these Terms and excluding “customised” goods, Ameenah products purchased via our retail stores or online may be exchanged within fourteen (14) days from the date of purchase. Please handle goods with reasonable care if you intend to exchange them.

8.2 Value. Exchanges are available for products of equal or lesser value than the original purchase. If the exchange value is lower, we will refund the difference using the original payment method.

8.3 Condition & packaging. All exchanges must include original packaging and be in perfect saleable condition (unused and complete with labels), together with the original receipt and any related accessories, instruction booklets, labels, protective covers, and boxes. For perfume products sealed for hygiene reasons, the outer film seal must remain intact. A completed Exchange Voucher must be attached. We may refuse exchanges for products returned incomplete, damaged, soiled, or not meeting these requirements.

8.4 Processing time & costs. We aim to process exchanges within thirty (30) days of receipt. You may be required to pay costs and charges associated with an exchange (e.g., administration, restocking, delivery) unless otherwise waived in writing.

9. Your Rights to Terminate the Contract

9.1 Termination due to our actions. You may terminate immediately and receive a full refund for undelivered products (and may be entitled to compensation) if: (a) we inform you of a pricing or description error and you do not wish to proceed; (b) there is a risk that supply will be unreasonably delayed due to events outside our control; (c) we suspend supply for technical reasons or notify you of such suspension; or (d) you have a legal right to terminate because of something we have done wrong. We will bear the costs of return in these cases.

9.2 Faulty or misdescribed goods. If the goods are faulty or misdescribed, you may have legal rights to repair, replacement, re‑performance, or a refund. We will pay the return costs in such cases.

9.3 Right to change your mind (cooling‑off). You may change your mind and receive a refund within fourteen (14) days after delivery of the products (or after the last delivery in case of multiple shipments). To exercise this right, you must return the products with the original receipt, all accessories, instruction booklets, labels, protective covers, and boxes, and—where applicable for perfume products—without breaking the outer film seal, together with any complimentary items (“Cooling‑Off Requirements”). We may refuse refunds for products that are incomplete, damaged, soiled, or not compliant with the Cooling‑Off Requirements.

9.4 Diminished value. You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. In some cases, the reduction may equal the full price where returned goods cannot be resold under our standards. If we refund before inspecting and later discover unacceptable handling, you must compensate us appropriately.

9.5 Costs & hygiene exceptions. You are responsible for costs and charges involved in returns under clause 9.3. You cannot change your mind for products where hygiene is a concern and/or where the seal or similar protection has been broken or tampered with (except for faulty or damaged products under clause 9.2).

9.6 How to terminate. Notify us by phone or in writing (email or letter to the address in clause 2). If termination occurs after dispatch or receipt, return the products meeting the Return Requirements together with a completed Return Form and retain Proof of Postage.

9.7 Refunds after termination. We will reimburse payments received from you, including delivery costs (if applicable and limited to the least expensive standard delivery we offer), without undue delay and no later than thirty (30) days from the date we are informed of your decision to terminate. Refunds will be made using the original payment method unless otherwise agreed. We may withhold reimbursement until we receive the returned goods.

10. Our Legal Rights to Terminate

We may terminate the contract by written notice if: (a) you fail to make a due payment after a reasonable grace period; or (b) you do not, within a reasonable time, allow us to deliver the products to you or collect them. If we terminate under this clause, we will refund amounts paid for undelivered products, but may deduct or charge reasonable compensation for net costs incurred as a result of your breach.

11. General Cancellation & Force Majeure

11.1 Force majeure. We may terminate where events outside our control (including, without limitation, acts of God, war, riots, industrial disputes, strikes, natural disasters, or comparable unforeseen circumstances) persist for more than three months or make delivery impossible.

11.2 Breach. Either party may terminate for reasonable cause with prior written notice if the other party breaches any obligation under the contract or purchase order and fails to cure within thirty (30) days of receipt of notice. If Ameenah terminates for reasonable cause, we may claim reasonable costs related to termination (e.g., restocking and administrative costs).

11.3 Customised goods. Goods customised at your request or imported/exported specifically for your order are marked “CUSTOMISED” on the invoice. If you cancel such orders, you are liable for associated costs and expenses (e.g., import duties, customs clearance, administrative charges, stocking fees, transport).

11.4 Exclusion of consequential loss. Ameenah is not liable for any loss or damage—including consequential or indirect loss—arising from termination under this clause.

12. Return of Goods & Refund Processing

12.1 Entitlement & costs. If you are entitled to return goods under clauses 9.1 or 9.2, returns are free of charge. For returns under clause 9.3 (change of mind), you are responsible for applicable costs and charges.

12.2 Method. All returns must be made via our designated method. We may reduce your refund to reflect any reduction in value caused by mishandling. We will notify you of any reduced refund option or, alternatively, you may arrange return of the products to you within thirty (30) days of our notice.

12.3 Eligibility window. Returns under clauses 9.1 and 9.2 should be initiated within fourteen (14) days of your notice to us. We may reject returns in other circumstances at our discretion. Only goods currently on our retail list and actively sold may be returned.

12.4 Exclusions. We do not accept returns for goods that are clearly damaged by causes not attributable to Ameenah, goods not in saleable condition, or items purchased on clearance sale.

12.5 Refund timing. For returns under clauses 9.1 and 9.2, refunds will be processed as soon as possible and within thirty (30) days after we receive the returned products and confirm eligibility. For returns under clause 9.3, refunds will be processed within thirty (30) days after receipt and verification of compliance with the Cooling‑Off Requirements. You must retain proof of postage.

13. Limitation of Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Nothing in these Terms limits or excludes liability where unlawful to do so, including liability for intentional or grossly negligent breaches, or for death or personal injury caused by negligence.

Except as stated above, our liability is limited to losses arising from breaches of material contractual duties and capped at the amount of the price of the respective goods shown on the invoice. Where possible, we may, at our discretion, replace the goods supplied.

Products are supplied for domestic and private use only, not for commercial, business, or resale purposes. We accept no liability for loss of profit, loss of business, business interruption, or loss of business opportunity.

14. Personal Information

We use your personal information to: (a) supply the products; (b) process payment; and (c) if you consent during checkout, inform you about similar products (you may opt out at any time). We share personal information with third parties only where permitted or required by law. Please see our Privacy Policy for details on how we process personal data when you create an account, purchase products, and use the Website.

15. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand. If either party is dissatisfied with the other’s performance, a written description of the problem should be provided, and both parties will make a good‑faith effort to resolve the issue via non‑binding mediation. If unresolved within thirty (30) days from the written notice, disputes may be brought before the ordinary courts in Thailand.

16. Severability

If any provision of these Terms is held invalid or unenforceable, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect to the maximum extent permitted by law.

17. Prevailing Language

These Terms may be provided in English and Arabic. In the event of any inconsistency in interpretation or terminology, the English version shall prevail.

18. Other Important Terms

18.1 Parties. This contract is between you (the “Buyer”) and Ameenah. No other person has rights to enforce its terms.

18.2 Assignment. We may transfer our rights and obligations under these Terms to another person or organization. We will inform you in writing if this occurs and will ensure the transfer does not affect your rights. You may transfer your rights or obligations only with our prior written consent, which we will not unreasonably withhold.

18.3 No waiver. Even if we delay enforcing our rights under the contract, we may still enforce them later. A failure or delay in exercising any right does not constitute a waiver of that right.